How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted within 60 days of delivery. Items must be unused, in their original condition, and include original packaging where applicable. For change-of-mind returns, you pay return postage and original postage is not refunded. Faulty, damaged, or incorrect items may be replaced or fully refunded, including original postage; return postage is reimbursed on proof of postage. Please contact us before posting a return.See our Returns & Refunds Policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@vanioq.com. Orders that have already been processed may not be eligible for changes.